SHIPPING & RETURNS
Thank you for visiting and shopping at Stay Palm Hong Kong Co.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Due to COVID-19 and if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays may occasionally occur.
* We offer free delivery if you purchase over $300hkd in normal circumstances when without special offers.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
Stay Palm is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Stay Palm Hong Kong Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
However, to provide best experiences with us, please also contact us, so that we can discuss the resolution, whether the product can be refunded, returned or exchanged will be considered on a case by case basis.
International Shipping Policy
We currently offer international shipping.
RETURN & REFUND POLICY
Thanks for shopping at Stay Palm.
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or through the original method of payment) within one week.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, whether the cost of return shipping will be bared by Stay Palm or the customer will be decided on a case by case basis.
If you have any questions on how to return your item to us, contact us.